Terms of service
By booking with KitaBina you agree to follow studio safety rules and instructor guidance at all times. Closed-toe shoes are required in the workshop. Photography may take place during sessions for our records and marketing, let us know if you'd prefer to opt out.
- Participants under 18 must have guardian consent; young children build alongside an adult.
- Seats are confirmed only once payment is completed.
- We may reschedule or substitute instructors/projects when necessary; we'll always notify you.
Cancellation, class credit & reschedule policy
- Your first change is free (the "1× Zero Re-Slot") when you make it more than days before your session, that is when we commit your instructor.
- Re-Slot fee: from days down to 48 hours before, or for any later change, a fee of per day rescheduled applies (whatever you move on a single day is one fee; multi-day courses are charged per day). Payable by FPX before the change is confirmed.
- Under 48 hours before a session, changes cannot be made online, WhatsApp us and we will help where we can. No-shows are forfeited.
- Semester programs: 2 free make-up classes per semester with at least 48 hours' notice; further make-ups are charged. A whole-semester postponement before it begins converts to class credit; once started, unused weeks are pro-rated as class credit.
- Cancellations: more than days before your session, the full value comes back as class credit on your account, valid 12 months. From days down to 48 hours before, class credit minus the re-slot fee applies. Under 48 hours before a session, or for a no-show, there is nothing to credit. If KitaBina cancels, you choose a free move to any date, or the full amount as class credit, no fee.
- Class credit is not cash. It pays for any class you book with us, spent by ticking "Use my class credit" at checkout. It is not a cash balance, so we cannot pay it out to a bank account or a card.
- Registration and graduation fees are not credited. Passes you have already bought keep their own validity and their unused balance is pro-rated as class credit.
- You always receive an email and a WhatsApp confirmation for any change.
Privacy notice (PDPA 2010)
We collect only what we need to run your bookings and account, your name, contact number, email and (for kids) guardian details. We use it to confirm bookings, send receipts and reminders, and manage your learning record. We do not sell your data. You may request access to or correction of your data at any time.
Payments are processed by Billplz (FPX). We don't store card or bank details.
Verification codes. When you log in or check out, we send a one-time code to your WhatsApp or email to confirm it's really you. By entering your number you consent to receiving that code. We use it only to verify you, never for marketing without your separate opt-in. One-time codes and the phone numbers used to send them are kept for at most 90 days, then deleted.
Operator
KitaBina is operated by Modle Solutions PLT (LLP0010180-LGN), 48 Block C, Lot 777 & 778, Jalan Subang 4, 47620 Subang Jaya, Selangor.
Contact: WhatsApp +60 17-552 2381.
Last updated 13 August 2026.