Reschedule & re-slot
Plans change, and we keep it simple. Every booking gets one free reschedule when you give us at least 7 days' notice before your session, that's when we commit your instructor. Move your date once, no charge.
- Same rule for every class. This reschedule policy is identical across all of our classes, one-off workshops, Fix-It-Yourself, Tool Training, Cabinet Making and semester programs alike.
- After your free reschedule, or for any change made from 7 days down to 48 hours before your session, a re-slot fee of RM50 applies. It covers the bench and instructor we set aside for you.
- Under 48 hours before a session, changes can't be made online, WhatsApp us and we'll help where we can.
- Reschedules are always subject to seat availability in the class you move into.
- To reschedule, open your booking under Account and choose Reschedule, or WhatsApp us and we will help.
Missed a class / replacement
If you cannot make a session you have booked, tell us as early as you can so we can arrange a replacement.
- One-off workshops: reschedule to another date under the rule above. A no-show with no notice is forfeited.
- Semester programs (Junior Woodworker, Kemahiran Hidup): you get 2 free make-up classes per semester with at least 48 hours' notice. We slot you into another class of the same level that semester.
- Make-ups are taken within the same semester and depend on an open seat in another slot.
Refunds
This section is a draft and may be refined.
- More than 7 days before your session, we can refund your booking as store credit (valid 6 months), or as cash to your original payment method on request.
- From 7 days down to 48 hours before, store credit minus the re-slot fee applies.
- Under 48 hours before a session, or for a no-show, bookings are non-refundable.
- If KitaBina cancels a session (instructor unavailable, too few sign-ups, studio closure), you choose a free move to any date or a full refund, no fee.
- Registration and graduation fees are non-refundable. Passes and credits are refunded by pro-rating the unused balance.
Questions about your booking? WhatsApp +60 17-552 2381, Tue to Sun, 9am to 6pm.