Reschedule & re-slot
Plans change, and we keep it simple. Every booking gets one free reschedule when you give us at least 7 days' notice before your session, that's when we commit your instructor. Move your date once, no charge.
- The same rule for every class. This reschedule policy is identical across all of our classes, one-off workshops, Fix-It-Yourself, Tool Training and Cabinet Making. Semester programs (Junior Woodworker, Kemahiran Hidup) run on their own make-up policy, see below. Pesta Bina festival tickets are the one exception, see the box below.
- After your free reschedule, or for any change made from 7 days down to 48 hours before your session, a re-slot fee of RM50 applies. It covers the time slot and instructor we set aside for you.
- Under 48 hours before a session, changes can't be made online, WhatsApp us and we'll help where we can.
- Reschedules are always subject to availability in the class you move into.
- To reschedule a class, open your booking under Account and choose Reschedule, or WhatsApp us and we will help. Festival tickets cannot be changed, see the box below.
Pesta Bina festival tickets
Festival tickets follow their own rule, because the kit for every build is bought and cut before the festival opens.
- Your day, your hour and your build are fixed. A festival ticket keeps the project, the day and the hour it was booked with. Projects and time slots cannot be swapped, at any point after booking. This is permanent, not a deadline.
- Festival tickets are non-refundable. If you cannot come, at any notice, and for a no-show, there is nothing to refund and nothing to credit. The cancellation and class credit ladder below is written for classes and does not apply to a festival ticket. If KitaBina cancels, a festival ticket is treated the same as any other booking, see Cancellations below.
- If you cannot come, someone else can use your ticket in your place. Give them your ticket number and they come instead of you. There is nothing to arrange with us first.
- Every kit for the festival is bought and cut to its project before the festival opens, which is why a build cannot move to another one.
Missed a class / replacement
If you cannot make a session you have booked, tell us as early as you can so we can arrange a replacement.
- One-off workshops: reschedule to another date under the rule above. A no-show with no notice is forfeited.
- Semester programs (Junior Woodworker, Kemahiran Hidup): you get 2 free make-up classes per semester with at least 48 hours' notice. We slot you into another class of the same level that semester.
- Make-ups are taken within the same semester and depend on an open seat in another slot.
Cancellations & class credit
Bookings are non-refundable within 48 hours of a session. Inside 48 hours, and for a no-show, there is nothing to refund and nothing to credit. Cancel earlier than that and the value comes back as class credit on your account. We do not refund to your bank. Credit pays for any class we run: pick a date, tick Use my class credit at checkout, and it comes off the total.
- More than 7 days before your session, you get the full value as class credit, valid 12 months.
- From 7 days down to 48 hours before, class credit minus the re-slot fee applies.
- Under 48 hours before a session, or for a no-show, there is nothing to credit.
- If KitaBina cancels a session (instructor unavailable, too few sign-ups, studio closure), the full amount you paid comes back as class credit on your account, with no fee. It is good for 12 months and pays for any class we run, so you can take any other date. We WhatsApp you the amount and the date it runs out.
- Registration and graduation fees are not credited. Passes and credits are settled by pro-rating the unused balance as class credit.
- Class credit is not cash. It pays for classes on your account and we cannot pay it out.
Questions about your booking? WhatsApp +60 17-552 2381, Tue to Sun, 9am to 6pm.
Last updated 5 September 2026.